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1. Scope of the GTC

The services provided by SARL MC VOTRE CONCIERGERIE BAGAGERIE . are governed by these "Terms of Use" .

The “General conditions of service” defined by SARL MC VOTRE CONCIERGERIE BAGAGERIE will be considered and considered to be an integral part of each individual storage contract and any other service finalized with the Client and cannot be dissociated from the contract itself.


The following definitions apply to the "Terms and Conditions of Service" governing the storage contract and for any other service finalized with the customer, as follows: "us", "us", "us", the "staff in charge" means SARL MC VOTRE CONCIERGERIE BAGAGERIE and all partners and associates of SARL MC VOTRE CONCIERGERIE BAGAGERIE "Customer (s)", "you" and "your" designate the customer holding a storage ticket hereinafter "ticket".


Your storage contract and other services is concluded with MC VOTRE CONCIERGERIE BAGAGERIE , owner of the name MC BAGAGERIE and of the website , and agreeing to store your luggage / object and / or to provide you with various services . By leaving your luggage in our premises and luggage storage, you accept our general conditions fixed in our storage contract and / or in the contract for the provision of various services, on your behalf and / or on behalf of any other interested person, whatever whether or not you signed our storage receipt.

Our general conditions refer to our employees, administrators and agents. These terms and conditions may be changed in writing only by one of our authorized executives. If you entrust your luggage to us by giving us oral or written instructions which conflict with these "general conditions" and which have not been expressly authorized and approved in writing by us, we will not be bound by any of these instructions.

2.Description of the service - Self-service lockers

The left-luggage service consists of keeping your luggage / items for deposit for your period of time indicated on your sales receipt and in particular from the day and time of delivery. baggage / item (s)) on the estimated day and time of collection that you indicated on the receipt.

The Customer is informed that he has no right to retract the transaction, that he expressly renounces in view of the specificity of the service, and that the reservation is not refundable.

The pitches are open seven days a week. Opening hours may differ slightly depending on storage, Please check inside the premises for the times specified.

Animals are prohibited in all lockers and / or in all premises.

The pitches are entirely non-smoking.

Access is limited to people over 18 or accompanied minors.

No storage of perishable goods.

The maximum authorized weight per compartment is 30 kg.

The Customer is required to check the size and weight of his luggage before putting it in the lockers.

No claim or request for reimbursement will be accepted if the baggage exceeds these dimensions and / or weight.

The Customer is also responsible for ensuring that the locker door is properly closed before leaving the room MC VOTRE CONCIERGERIE BAGAGERIE.

His luggage is locked (codes, locks, etc.) and identified (a label with the name and telephone number of the Customer);

He left no valuables in his luggage, for which the Client remains responsible and for which SARL MC VOTRE CONCIERGERIE BAGAGERIE declines any responsibility;

There are no animals in his luggage;

He / she has left nothing inside the locker when he / she leaves the MC YOUR BAGGAGE store for the last time.

The Customer is responsible for his luggage and its content.

It is the Customer's responsibility not to leave any identity document or other document necessary for the trip in the locker. The Customer acknowledges having taken all the necessary precautions and measures to ensure that he has not left the documents necessary for the trip in the locker. Otherwise, SARL MC VOTRE CONCIERGERIE BAGAGERIE can in no way be held responsible for any negligence on the part of the Client.

3.Conditions and General Procedures for the use of lockers


-Put your luggage in a free locker

-Close your locker

-Pay at the terminal (Only by bank card) and take your ticket


- Scan the ticket at the terminal

-The locker opens automatically

-Remove your luggage

Customers have the possibility of entering and leaving as many times as they wish between 8h and 22h provided they have a reservation in good and due form.


In the event of late withdrawal, SARL MC VOTRE CONCIERGERIE BAGAGERIE will bill the terminal overtime rate indicated in the rates directly on the terminal.

Once the payment has been made, the customer can collect the luggage.


For security reasons, any forgotten / unclaimed item or baggage will be destroyed 5 days after the end of the reservation.

- If the redirection of a forgotten item is requested, the Customer will bear all the costs, payable in advance. A fee of € 35 will be required, plus shipping costs, which depend on weight, destination and shipping method (regular mail, UPS, etc.).

Under no circumstances can CITY-LOCKER be held responsible for any damaged / stolen baggage during shipping and for any baggage which does not reach its destination.


The customer must accompany each stored good with a label with the name and telephone number of the Customer)

For luggage storage, "I accept all the general conditions" must be checked when purchasing on site.



Each piece of luggage or package must be suitably wrapped and sealed according to the weight, shape, nature and value of the content. The packaging and closure must ensure that the contents cannot be damaged or altered.

In the luggage storage with the staff, the stored luggage will be sealed by the staff of MC YOUR CONCIERGERIE BAGAGERIE by affixing for free the security seal given to the customer. The customer is responsible for carefully preparing the luggage for storage, ensuring the isolation of the goods contained and therefore adequate protection of the goods. The inner packaging must be adapted to protect the contents from shock and vibration. The customer is solely responsible for any damage caused by inadequate packaging, even if it was not detected at the time of acceptance. The customer is responsible for any damage caused to the luggage of others in the event of storage of prohibited items or poorly packaged items.


Articles prohibited by law or considered dangerous under national law, as well as articles which, by their nature or their packaging, may cause damage to humans, the environment or other baggage transported and / or stored, are not allowed for storage. We do not accept storage and do not provide different services for goods which, in our sole discretion, are considered unsafe.

SARL MC YOUR CONCIERGERIE BAGAGERIE does NOT accept: plants and animals, living or dead; negotiable securities and certificates (bills of lading, currency, paper money, coins, credit cards and travelers checks); other non-negotiable securities; material that may be considered pornographic or indecent; weapons (firearms and knives); software containing valuable information; technology (phone, tablet, tablet, PC, smartphone); garbage; political material; Hazardous Material; narcotic or psychotropic; art; antiques; metals (gold, silver in any form and precious stones); bulky goods; documents (public and private offers, titles, food coupons and fuel coupons, etc.); architectural models; watches.

The following articles may be accepted by SARL MC VOTRE CONCIERGERIE BAGAGERIE only with specific written authorization, food and pharmaceutical products; cigarettes and alcohol; fragile objects (such as glass, bottles, etc.); biological tissues and anatomical parts.

You acknowledge and acknowledge that the storage of these goods is subject to specific regulations. The transfer must, therefore, comply with the law in force and all the operational provisions set out by SARL MC VOTRE CONCIERGERIE BAGAGERIE . These instructions can change at any time.


The Customer acknowledges and accepts that SARL MC VOTRE CONCIERGERIE BAGAGERIE and / or any government authority has the right to open and inspect baggage at any time for security reasons.


You warrant, represent and warrant to us that:

(A) For the deposit of luggage with the personnel, the contents of your luggage have been correctly described

(B) your full address and contact details have been clearly indicated on a label made available to you

(C) the contents of your luggage have been carefully and securely prepared and packaged by you in order to be protected against ordinary risks of transport, including any associated sorting and / or handling process;

(D) the content of your luggage does not cause any damage to any other luggage transported by us and / or stored with us;

(E) the contents of your baggage are not prohibited items and you are not a person or organization with whom we cannot legally trade under applicable laws or regulations;

(F) when you have asked us to invoice the storage costs to a third party, in the event of non-payment, you will be obliged to pay for the storage;

(G) all applicable laws and regulations have been complied with, in addition to the provisions of this contract;

(H) the economic value of each piece of baggage, including its contents, does not exceed € 800.

You agree to indemnify us and to hold us harmless from any liability we may suffer, or from any costs, damages or expenses, including legal fees, which we may incur either towards you or towards third parties and resulting from the fact that you violate any of these warranties, obligations and warranties, even if we inadvertently accept storage that violates any of your obligations.

4. Scope of our responsibility

Our responsibility for the risks of loss or damage to your luggage during the period of storage in our premises and specifically attributable to the sole responsibility of SARL MC VOTRE CONCIERGERIE BAGAGERIE or its employees, will be governed by article no. 1768 and no. 1770 of the Civil Code and may in no case, under any objective and / or subjective circumstances, exceed the amount of 500.00 euros per piece of luggage covered by GENERALI insurance in these general conditions.

For the part not covered by the provisions of the civil code on the storage contract, no liability is attributable to SARL MC VOTRE CONCIERGERIE BAGAGERIE . in the event of delayed baggage / items not collected beyond the opening / closing hours of our premises.

Consequently, SARL MC VOTRE CONCIERGERIE BAGAGERIE will under no circumstances be liable for duly and fully proven damage, which can be considered as direct and foreseeable or indirect consequences of delay and / or non-recovery.

SARL MC VOTRE CONCIERGERIE BAGAGERIE will therefore not be responsible for thefts, trains, starts, loss of profit, profit, market, reputation, customers, use, missed opportunity, even if we knew that such losses or damage could occur, nor of any loss or damage, whatever indirect, incidental, special or consequential damages determined, including, but not limited to, cases of contract termination, negligence, willful misconduct or default. We will not be liable if we do not fulfill any obligation to you due to circumstances beyond our control such as (the following list is merely illustrative and not exhaustive): force majeure, including earthquakes, cyclones, storms, floods, fire, disease, fog, snow or frost; force majeure, including (but not limited to) war, accidents, acts of terrorism, strikes, embargoes, local disputes or popular uprisings; national or local disturbances; hidden defects or inherent defect in the content of stored baggage; the criminal acts of third parties such as theft, robbery and arson; acts or omissions attributable to you or to any third party for whom you will be responsible for the work; act or omission attributable to a public official; the content of the shipment consisting of any article which is prohibited by law or in accordance with the provisions of this contract, even if we may have accepted the shipment and / or storage in error. We are not responsible for broken handles and / or wheels. The only responsibility which is imputable to us in relation to the services provided is governed by these general storage conditions.


Each piece of luggage stored on our company premises is covered by Generali insurance up to a maximum value of EUR 500.00 per item. This insurance cover will reimburse the customer for damage and / or loss directly attributable to SARL MC VOTRE CONCIERGERIE BAGAGERIE . within the aforementioned limits, as well as in the event of theft proven by third parties.

Such insurance is not available for gemstones, precious metals, watches, plasma screens, LCD screens, satellite navigation systems, mobile phones, PCs, tablets, jewelry, silver, glass, porcelain, works of art, antiques, documents or films, tapes, discs, memory cards or any other medium containing data or images. The above insurance options do not cover consecutive losses, delivery delays or losses resulting from a violation of your obligations under these general conditions and are not available for services which do not concern transport . The options mentioned above do not cover broken handles and / or wheels.

Our premises are controlled with an alarm system and private surveillance; in addition, the premises are equipped with 24-hour video surveillance and a private surveillance network.

The lockers are controlled via secure software that monitors lockers activity and availability in real time and allows emergency access for security personnel in the event of a technical problem or malfunction.


If you wish to file a complaint for lost or damaged luggage, or for any other damage, you must comply with the provisions of national law; otherwise, we reserve the right to reject your complaint. More specifically, only after signing your slip for uncontrolled goods when collecting your luggage, you can send your complaint in writing within eight (8) calendar days from the date of r

calendar days from the date your luggage is received. Following your first written communication, and beyond the limitation period provided by law or applicable rules, you must provide documentary proof of your claim by sending us all the relevant information relating to loss and damage. We are not obliged to follow up on a complaint until our storage costs and fees have been paid. You do not have the right to deduct the amount of your claim from what you have with us. In order to take into account a claim for damage, the contents of your luggage must be made available to us for inspection at the time of collection. In the event of acceptance by us of all or part of your claim, you guarantee that your insurance company or third parties who have an interest in the storage will renounce any right, recourse or claim to which they are entitled under the subrogation or otherwise.

5. Settlement of disputes

These General Conditions of Sale are governed by and subject to French law.

They are written in French. In the event that they are translated into one or more foreign languages, only the French text will prevail in the event of a dispute.

The Customer is informed that he can in any event resort to any alternative method of dispute resolution (conciliation, for example) in the event of a dispute. Any disputes that may arise about the validity, interpretation, execution or non-execution, interruption or termination of these General Terms and Conditions may in particular be subject to a procedure of conciliation between the Parties.

This procedure is confidential. In this case, a conciliator (third party to these General Conditions of Sale) will be contacted jointly by the Parties. Conciliation will be implemented before a single conciliator. In case of disagreement on the appointment of the conciliator, the respective counsel of the Parties will agree to appoint a neutral conciliator in the best interest of each of the parties. The attempt at conciliation must be made in good faith and the Parties agree, in this spirit, to meet at least once under the aegis of the conciliator. Unless the Parties agree otherwise, conciliation cannot be extended beyond 1 (one) month from the date of referral to the conciliator. The costs and fees of the conciliation will be borne by half by each of the Parties. Each Party shall retain the costs and fees of the counsel possibly appointed by them in the context of conciliation. The Parties already accept that in the event of a conciliation agreement, it will be drawn up and signed by the Parties under the aegis of the conciliator and will allow an amicable outcome to the dispute which has been submitted to it. If, however, the legal action of one of the Parties was subject to a limitation period which could end during conciliation, that Party could interrupt the prescription by any legal means, as a precaution, this procedure however remaining suspended until the outcome of the conciliation.

In the absence of a solution through an alternative method of dispute resolution, any dispute relating to the existence, validity, interpretation, execution and fulfillment of these General Conditions of Sale (or of any one of these clauses) will be under the exclusive jurisdiction of the competent courts under the conditions of ordinary law.

6.Rates and payment terms

For the automatic locker service, you will be debited from your bank card at the time of purchase on site. You waive all of your rights to dispute our invoices if you do not contest our invoice in writing within seven (7) days of the date of the invoice. You agree to pay all reasonable costs incurred by us for the collection of our unpaid invoices within seven days from the date of invoicing. The current rates applicable to the storage service are available on request in our Rome store located at 48 AVENUE VICTOR HUGO and on our websites. You agree to pay the amount due to SARL MC VOTRE CONCIERGERIE BAGAGERIE governed by these conditions within the agreed deadlines. Our invoices must be paid in the currency indicated on the invoice or otherwise in the local currency, but calculated according to the exchange rate that we offer.

7.Collection and storage

In the automated locker, luggage must be removed from the lockers after scanning your reservation ticket received by the terminal when depositing your luggage. If the client does not intend to comply with the resulting costs or becomes inaccessible MC YOUR CONCIERGERIE BAGAGERIE to the rights of retention in accordance with the provisions of articles 2756-2761 of the Civil Code and also to proceed with the storage and sale of goods, it being understood that the Company may take legal action to protect its credit. In all cases, after 60 (sixty) days from the date of storage, customers who have not collected their baggage / article (s) by signing this contract waive all rights to the baggage / goods / articles remaining which will then become the property of SARL MC VOTRE CONCIERGERIE BAGAGERIE Consequently, SARL MC VOTRE CONCIERGERIE BAGAGERIE reserves the right to donate luggage and their contents, unclaimed within 60 days from the estimated collection date indicated on the received, to national and international foundations and charitable organizations.

8.Applicable laws

If a term or a condition of this agreement is declared invalid or inapplicable, such determination will not affect the other provisions of this storage contract which will remain valid in force and for the rest. Except for the provisions of any applicable rule; any dispute arising out of or in connection with this storage contract will be governed by Italian law.

9. Personal data

The website has been declared and belongs entirely to the company SARL MC VOTRE CONCIERGERIE BAGAGERIE

Strict security procedures regarding the storage and disclosure of transmitted information have been put in place to prevent unauthorized access.

MC YOUR CONCIERGERIE BAGAGERIE via does not sell, market or rent information about its customers to third parties.

The lockers are controlled via secure software that monitors lockers activity and availability in real time and allows emergency access for security personnel in the event of a technical problem or malfunction.

10. Modification of the GTC

We reserve the right to modify these GTCs at any time, as of right and without formalities.

11. Applicable law and attribution of jurisdiction

These GTCS are subject to French law. In the event that the regulations in force make it possible to derogate from the rules of territorial jurisdiction of the jurisdictions and for the case of dispute that may arise in relation to these GTCS, the parties assign jurisdiction to the court of Vannes.


Any question relating to a luggage deposit must be sent by email with acknowledgment of receipt to

In the event of a complaint, the Customer must send a letter by registered letter with request for acknowledgment of receipt, accompanied by a copy of a valid identity document, to the following address: MC VOTRE CONCIERGERIE 48 Avenue Victor Hugo 56000 VALVES

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